I have created an Image Zoom Interaction on Engage 360, however the audio I have added to the Intro does not seem to play. It does however play if I go to the next step, and come back to previous or if I replay the intro step.
I am having this same issue. I am having to place the audio outside of the engage interaction for the intro because in preview mode it won't play the sound in the interaction. Its a work around but its working. I hope you get an answer for us both!
Thanks for bringing this to our attention! I tested adding audio to the Introduction of an Image Zoom interaction in Engage 360, and I also could not hear the audio when I previewed the file.
Kendra--are you also using an Image Zoom interaction, or a different interaction type?
I'm going to share this with my team so we can begin looking at next steps. As soon as I know more, I'll pass the information on to you!
4 Replies
I am having this same issue. I am having to place the audio outside of the engage interaction for the intro because in preview mode it won't play the sound in the interaction. Its a work around but its working. I hope you get an answer for us both!
Hello Tilottama and Kendra,
Thanks for bringing this to our attention! I tested adding audio to the Introduction of an Image Zoom interaction in Engage 360, and I also could not hear the audio when I previewed the file.
Kendra--are you also using an Image Zoom interaction, or a different interaction type?
I'm going to share this with my team so we can begin looking at next steps. As soon as I know more, I'll pass the information on to you!
Hello Alyssa,
Do you have any updates or advice for me ?
Hi Tilottama,
No update on this issue Alyssa reported here.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Since you are using Engage 360, you have access to the entire Articulate 360 suite. Have you considered using Storyline to create the zoom interaction needed?
This discussion is closed. You can start a new discussion or contact Articulate Support.