Insertrd Video but can't hear the audio

Hi Marg,

You may find that audio does not play for some videos in an Engage ’09 interaction if both of the following criteria are true:

    * The videos are in MP4 or FLV file format.

    * There are more than 8 videos in the interaction.

Please review the following article for more information and a solution:

http://www.articulate.com/support/engage09/kb/?p=780

I imported sounds for each of  10 animations on one slide. I hear the sounds on PowePoint but when I preview or publish it from Presenter, I see the animations but hear no sound. I went through my training book and every online tutorial I could findbut still can't figure how to fix it. I've spend ours to do this one slide, and aI'm n under a really tight deliverable date. Please HELP!!!

Hi Tracie,

First thing I would can to check is the location of the presentation files. Are the audio files and presentation files on your local hard drive? Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you've confirmed the content is all local, but you're still unable to hear the audio, can you tell me what method you're using to import the audio into Presenter/PowerPoint? Also, what file types are the audio files?

Thanks!

Christine

· Animated GIF (Windows only)

· FLV, F4V

· H.264 (AAC, 3GP, MP4, M4V, MPA (audio), AMR (audio), WAV (PCM audio))

· H.264 Blu-ray (M4V, WAV (PCM audio))

· MPEG-2 (MPA, M2V, MPG, M2T, WAV (PCM audio))

· MPEG-2 DVD (M2V, MPG, MPA (audio), WAV (PCM audio))

· MPEG-2 Blu-ray (M2V, M2T, WAV)

· MPEG-4 (3GP, MP4, M4V, AAC (audio), AMR (audio))

· P2 (MXF)

· QuickTime movie (MOV)

· Windows Media (WMV)

· Video for Windows (AVI, AVI (uncompressed)

· AAF (Advanced Authoring Format)

· BMP (Windows Bitmap; Windows only)

· DPX

· EDL (edit decision list)

· JPEG

· OMF (Open Media Format)

· PNG

· TGA (Targa)

· TIFF

· XML (Final Cut Pro XML)

Hi Tracie,

It's a little hard to say, since you're not able to relocate the files (I totally understand about hard drive space, though, I tend to keep mine pretty full, too!). Are you able to try sharing a Presenter Package or one of the video files with us in a support case? We'll be able to take a closer look to see what's going on with the sound for the videos. 

Thanks!

Christine

I didn't know of the Presenter Package! I'm going to try it. I think I will submit a support case. If I learn how to fix, I'll post "tips" on this discussion for anyone who may have same issues.

Good morning Tracie. I hope you had a great weekend!

I just wanted to take a minute to check in with you on the support case that you submitted. I took a look this morning and I see that Sid sent you an email asking for more details. Have you received this message? If not, please try to check your spam folders or filters with your email address. You may also want to make sure that support@articulate.com is set as a safe sender. 

If the issue still exists, please respond to Sid, so he can continue working with you. If you cannot find the email, just let me know and I can try sending it to you again.

Thanks!

No, I searched my inbox and spam folder, but don't see it.

Hi Tracie,

Thanks for getting back to me. I've sent the email again, please let me know if you receive it. If not, we may need to try a different email address.

Thanks!

Thank you so much

Hi Christine,

I still haven't gotten a response yet. What do you think I should do now?

Hi Tracie,

I checked this morning, actually and it looks like quite a few of us tried to send the email again. Any chance we can try sending it to a different email address? If you have another one you'd like us to try, you're welcome to send it to me in a private message. I'll make a note to the case and try to send it to that new address.

Thanks!