On a long-standing Media Tour .intr, the audio narration was somehow changed to an audio track with just two, anomalous sound artifacts. Where there were words and a minute+ of narration, there are now just two non-verbal sounds. This happened on one day when publishing the lesson anew for Articulate Online in our migration from another LMS.
I've had problems with disappearing audio since the beginning of this project in 2010, despite following all the standard rules such as working only on the local disk, etc. In this case, I'm especially surprised because this audio has been in place since 2010, and the only thing done with this early lesson was to re-publish it in the week of 18Feb.
Regarding the server, yes, we are now using Articulate Online instead of leased server space. Also, my "untouched" claim is not completely accurate, now that I remember opening each .intr in each lesson to be re-published, just long enough to make sure the .intr link was still in place. I did that because in several cases in the past, the lesson reported "can't find X.intr" and I had to browse for it. So this and all my .intr's were opened and then closed just before republishing.
7 Replies
Hi Wayne,
Did the audio files get removed or moved to a new location on the computer since the original publish, by any chance?
Peter - no audio file moves, all on local drive. (You didn't think I was gonna bring you an easy one, did you? )
I wouldn't have it any other way, Wayne
Is the .intr file something you can share with us so we can get a closer look at it?
Shared - case #00321530
I've had problems with disappearing audio since the beginning of this project in 2010, despite following all the standard rules such as working only on the local disk, etc. In this case, I'm especially surprised because this audio has been in place since 2010, and the only thing done with this early lesson was to re-publish it in the week of 18Feb.
Thanks, Wayne.
Yeah, that does sound really unusual. Just spitballing, but has anything changed with the hosting server?
Anyhoo, we got the case and file and will take a look and test it on our end.
Thanks again.
Regarding the server, yes, we are now using Articulate Online instead of leased server space. Also, my "untouched" claim is not completely accurate, now that I remember opening each .intr in each lesson to be re-published, just long enough to make sure the .intr link was still in place. I did that because in several cases in the past, the lesson reported "can't find X.intr" and I had to browse for it. So this and all my .intr's were opened and then closed just before republishing.
Oops, missed the part about using Articulate Online
I'll keep an eye on this one to see how it unfolds.
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