Interactions not inserting into PowerPoint

Hi Anne!

If Articulate Studio '13 isn't working properly, a simple repair may fix the problem.

Also, be sure that you are working locally :)

Hi Leslie

Thank you for a prompt response. I finished the presentation by creating the interactions seperately and then inserting them, and then ran the fix. However, I've gone back into the presentation to preview it before publishing, but every time I try to preview there is an error report (one of which I've sent). I tried rebooting and this didn't work. When this has happened in the past, either closing the program and re=opening or a re-boot has solved the problem.

Thanks

Anne

Hi Anne!

If you shared the error report, this goes to our Development team for awareness and has no link back to the user reporting. If you'd like us to take a look and assist, we would need you to share your Articulate Package with our team here.

Hi Leslie,

When I logged on this morning, that presentation decided to magically work, although I've since had issues with a completely separate presentation. It let him insert one interaction, but not another, and then constantly has errors when I try to preview or publish the presentation. I ran the fix and rebooted, but it's still occurring.

I'll send this through the link above as you suggest.

Thanks

Anne

Thanks Anne!

Hi Leslie

I keep getting a message saying they're having trouble processing my request - any thoughts?

Thanks,

Anne

Hi Anne!

If you e-mail support@articulate.com a case should automatically be created for you.