Interactions not working on previously saved presentations

Hey Anne,

I'm sorry that's happening- let's get to the bottom of it!

If you go to the Articulate tab right in PowerPoint, do any of the functions work in it currently? 

If not- try running through the steps in this article to get your Studio up and running again. 

Let me know how that goes! 

Hi Ali,

Yes, the functions all work - I can insert interactions, quizzes and
characters, record audio and preview. But when I preview an interaction I
created yesterday, this is what I see:

[image: Inline images 1]

Thanks
Anne

Hey Anne!

Thanks for those details. It looks like your screenshot didn't come through. If you're replying via email, attachments won't make it to the thread here. 

No worries though! Pop into the thread here and you can add it as an attachment to a comment like this: 

Also, if you could share your Articulate Package source files for this course- I'm happy to take a look and do some investigating. You can also add that .zip right to a comment here as an attachment.

Thanks again! 

Hi Aly, 

Sorry about that! Hopefully it's attached properly now. 

I hadn't yet finished these interactions, but I was having to insert them again from my drive to be able to edit them from within the PPT. 

Thanks

Anne 

Hey Anne!

Thanks a bunch for sharing those. It doesn't look like any of your interactions came with that, when I extracted your package- this is what I saw:

I'll need your help to figure out what's happening, and I have a couple questions to start out with:

1. Just to verify- did you follow the steps here to create the Articulate Package?
2. You mentioned in your post that they're saved locally, but just to double check and cover all bases here- are the files being saved right to your C:Drive/desktop while you're working with them?
3. If you open a new file and insert interactions, do you find the same thing happening?

Let me know!

Hi Aly, 

Yes I followed those steps, the same thing happens with new files and PPTs, but only once I've closed them and re-opened them. 

The interactions themselves are saved in the same folder as the PPT. I didn't set this up, it has always happened like this. I've attached the whole file as a Zip. There are other files in there, but hopefully it'll be clear which is which! I sent you Unit 1 LO2 as an example. 

Thanks

Anne

Hey Anne,

Thanks for sharing that with me! I did see that the interactions were not present within the Presenter files, only the placeholders were. 

Since this is happening with multiple files you're working on, try running this repair on Studio 13.

Then reinsert your interactions into a file and use the option "Save As" making sure that it's saving right to your C:Drive or Desktop. Then close out that file and reopen the file you just saved.

Let me know if that does the trick!

Hi Ali, 

Apologies for such a long delay in getting back to you, I've been on annual leave. 

I'm still having the issue unfortunately. I would normally think it was a problem with the PPT, but as it's happening on all of my presentations I'm not sure if this would be the case. What do you think? 

Thanks

Anne 

Hey Anne,

Welcome back! Hope you had an enjoyable leave 😄

Sorry you're still hitting this. Were you able to run through the repair I suggested above? 

If you've been through those steps and are still seeing this happen, let me know and I'll have one of our Support Engineers reach out to you directly to continue troubleshooting! 

Hi Ali, 

Yes I did, and I'm still having the issue. Once I re-insert the interaction I'm able to edit it and publish it without any issues. 

Thanks

Anne 

Hey Anne!

Thanks for letting me know. I want to make sure I'm understanding what's happening after you ran the repair- so just to verify:

• After running the repair- when you re-insert the interactions and save the file, are you still finding them not available upon reopening it?

Let me know! 

Hi Ali, 

Yes. If I've been working on a presentation and then close it, once I re-open it I can't access the interactions. I have to delete them from the presentation and re-insert them, and can then access them again. 

This isn't a hindrance to my work, but it's not happened before. 

Thanks

Anne 

Thanks for the clarification on that, Anne! Sorry it's still happening. 

I'm going to have one of our Support Engineers reach out to you directly to continue investigating this. 

Keep an eye out in your inbox for support@articulate.com ! 😊