I have been adding video content to my engage interactions - I have edited them and converted them to mp4 files. Just today when I add my mp4s to the engage the audio will play but not the video. When I load videos I converted yesterday they all work fine.
2 Replies
Hi Sue. Did you convert the MP4 file using the H.264 codec (there are different flavors of MP4 files)?
Hi Phil
Thanks for replying - I finally sorted it by publishing in an mpeg-4 AVC format.