I inserted a short mp4 item on the intro slide to standalone Engage interaction published to web. this plays fine on desktop, but not on Galaxy 4 with the Articulate Mobile downloaded. (However, I am not sure how to optimize for tables - so this might be my issue on the phone... however, other projects play just fine.) I am probably missing something obvious (again!), but do appreciate any support. Thanks!
Yes, yes I did. The ONLY place it is not playing (or responding) appropriately is on my Samsung Galaxy phone. I uninstalled the Mobile Player app, and then reinstalled it...it improved the other functionality, but the mp4 is NOT working on the phone. iPad and desktop (HP) work fine.
I am thinking that it is a problem with a recent updated pushed out on the phone... many other issues as well.. so this may be an extension of those. Thanks - and I will keep trying.
I don't have a Galaxy phone, but I do have a tablet if you'd like to share a link to the course I'm happy to test it as I believe it's still the 4.2 operating system.
4 Replies
Hi Tammy,
Have you followed the directions here to publish for HTML5 and/or the Mobile player? You'll also want to confirm your tablet meets the viewing requirements here.
Yes, yes I did. The ONLY place it is not playing (or responding) appropriately is on my Samsung Galaxy phone. I uninstalled the Mobile Player app, and then reinstalled it...it improved the other functionality, but the mp4 is NOT working on the phone. iPad and desktop (HP) work fine.
I am thinking that it is a problem with a recent updated pushed out on the phone... many other issues as well.. so this may be an extension of those. Thanks - and I will keep trying.
Hi Tammy,
I don't have a Galaxy phone, but I do have a tablet if you'd like to share a link to the course I'm happy to test it as I believe it's still the 4.2 operating system.
This post was removed by a moderator
For what it's worth, I have a Samsung Galxy S5 with Android 5.0 and videos play fine, both in the AMP and Chrome.
This discussion is closed. You can start a new discussion or contact Articulate Support.