Poor Audio in Engage

Jan 03, 2012

Jono M
By Jono M

I'm really struggling with importing audio into Engage.

I recorded all the files using Audacity 44100Hz 16bit, and have converted them to WAV format, again using Audacity. They sound crystal clear.

After I import them, they sound great when I preview the file. But when previewing the slide from Powerpoint, the quality drops significantly. Suddenly the audio sounds tinny and scratchy.

Powerpoint's presentation options are set to CD Quality, and I've even set audio quality in Interaction Quality to 160kbps.

Does anyone else know what I can do to improve the quality?

Thanks!

6 Replies
Jono M
over 12 years ago01/03/12 at 10:03 am (UTC)

Hi Peter - thanks so much for your reply!

So interesting. I changed  Powerpoint's/Presenter Interaction Quality to CD Quality to match Engage, and it fixed some of the slides' audio qualities - but not all of them.

I've been uploading some new files and they are still suffering from tinny audio, while some orginal problematic ones are, as I said, now crystal clear.

I'm at a loss!

Peter Anderson
over 12 years ago01/03/12 at 10:21 am (UTC)

Hey Jonathan!

Thanks for sharing your findings thus far. If you'd like to Create an Articulate Presenter Package and upload the zip file to us, one of our support engineers would be happy to take a closer look and help you find a solution. You can do that here:

http://upload.articulate.com/

Please be sure to include the url for this thread as well as any other pertinent information when submitting your case. And if you'd like, you can leave your case number so that I can follow it personally. Looking forward to helping!

This discussion is closed. You can start a new discussion or contact Articulate Support.