Problem with background imaeg not updating


Using PPT10 and Engage 09, I have set my engage background color to white with 100% opacity. In PPT I am using a specific slide background and it has been fine until now.

I have changed the slide background in PPT and it is not changing in preview or in publish mode.

This looks like a Articulate cache issue, however, I do not really know.

How do I correct this issue?

Best Regards,

Dennis Hall

1 Reply
Peter Anderson

Hi Dennis, 

Are you able to send us your files so we can take a closer look? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review