Studio will not install on PC saying close internet explorer but its not open

Jul 20, 2018

When i try to install the exe from a folder on C drive the install wizard says that internet explorer needs to be closed but its not running?

FYI there is no option to post this in studio ???

1 Reply
Crystal Horn

Hi there, Adam.  We break the Studio products down into their own forums, so it's fine for you to post this issue in the Engage forum!

Try this:

  • Open Task Manager [Ctrl+Alt+Delete] and click on the Processes tab.  You may have to click on More details if you are on Windows 10, and look for the iexplore.exe process. If there is one, kindly right-click on it and select "End Task."
  • Restart your computer try the installation again.

If that doesn't work, let us know and we can take a closer look!

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