SWF files not playing in popup windows

Hello,

I embedded .swf files in an Engage file, and set them to "play in a new window".

After publishing, the pop-up windows can be opened. The embedded swf working well.

But when I copied the published files (the whole folder) to another place, the  pop-up windows stopped working~, nothing showed up.

Are there something wrong?

Thank you very much!

4 Replies
Peter Anderson

Hi Liu, welcome to Heroes!

Is the new location on a network or USB drive, by chance? If you're experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.