User doesn't know the summary is there
May 25, 2012
Hi all,
I have an engage tab interaction with some roles and responsibilities on tabs. It includes the introduction, and a summary. The introduction is seen when the interaction loads. Then they can click the roles to see them, After they've clicked all of the tabs, the 'interaction just sits there in pause mode. It's waiting for them to visit the final screen, but they don't even know it's there!
If I click through the tabs in order using the navigation buttons at the top-right of the screen, the summary shows up. But a user will not know that's an option and may miss the summary altogether!
I looked through the forum and all the template options, but I don't see a way to force the summary without locking up the entire interaction. Is there a way to make a tab and point it to the summary? Any other suggestions?
Thanks!
Lisa
2 Replies
Hi Lisa
This is one of those quirks that makes me dislike engage. Our best solution is to education the user to see the next slide button.
We set it so it is only visible when all steps viewed, we also renamed the button to completed
This is a bit of a kludge, but its all i have sorry
I ended up removing the actual summary and just adding an extra tab called 'summary' and putting the relevant info in there.
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