One of my courses has just gone live and a couple of users are having issues when an engage presentation should launch. When I check the course it works perfectly well but they're complaining of a blank screen.
I did think that it might be an issue with wifi but they said that they've not had an issue with any other parts of the course.
So wondering if anyone has any ideas of what might be causing the problem?
Sorry to hear that you've run into an issue with your course.
Are you saying that the Engage is not launching when it should be? I wasn't clear on the actual issue reported. They are getting a blank screen instead of seeing the actual interaction, correct?
Can you share some additional information:
What software is the Engage interaction embedded in? Or is it a standalone?
How are you publishing/sharing the course?
What browser/environment are the users experiencing an issue viewing in?
If you have a project file that you'd like us to take a look at, please feel free to share.
3 Replies
Hello Simon,
Sorry to hear that you've run into an issue with your course.
Are you saying that the Engage is not launching when it should be? I wasn't clear on the actual issue reported. They are getting a blank screen instead of seeing the actual interaction, correct?
Can you share some additional information:
If you have a project file that you'd like us to take a look at, please feel free to share.
Pretty much every issue that a user has comes back to not having the latest version of Flash updated onto their machines.
Though a couple have complained that 1 or 2 of the tests are difficult!
Cheers
Simon
Sounds like you were able to identify the issue then. Did updating to the latest Flash version correct the issue for the users?
Sounds like you're challenging them at least if some say too difficult :)
Thanks for popping in with an update Simon and just let me know if I can further assist.
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