Video files in AICC not playing

I am having trouble getting video files to play in a Studio AICC course.

I have created a course with .avi video files embedded in an Engage interaction, published with the AICC standard.  Interaction videos play properly in preview, but the published course only displays a blank screen at the point of the video, with no error (see attached screenshot).  Client does not have SCORM standard, and they have no cross-domain configuration set up in their SuccessFactors LMS.  Other interactions with .jpg files play fine.  Is there some sort of applet or setting I should be using to publish video files?

7 Replies
Ashley Terwilliger-Pollard

Hi Kristine,

I haven't seen this issue previously - but I'd want to know if you could get the videos to play in another similar environment or if they're not playing at all within Engage and the AICC publish. You could look at the steps here to upload and test in SCORM Cloud which is an industry standard for testing LMS content and you could use the steps here to ensure you're testing the AICC content. 

Kristine Coyle

Hi Ashley,

Thanks for responding, and providing this test method.  The course plays correctly using your steps to test it in SCORM Cloud.  Any idea what might be causing it to not play correctly in the LMS?  I opened a help ticket with SuccessFactors, but they simply said the swf files should be playing normally as long as we have flash player installed and enabled on our computers, which of course we do.  We have no other problems with engage interactions using regular .jpg files.

Ashley Terwilliger-Pollard

Hi Kristine,

Did you check that in addition to the Flash player installed on your system that you have Flash installed in the browser as well? Certain browsers such as Chrome have their own Flash plugin and browsers like Firefox can disable it outright.  But since it works correctly in SCORM Cloud, I'd assume you were using the same browsers - but SCORM will play the HTML5 content if you're playing it in a browser that supports it. 

Since jpg files are typically static images vs. the swf files being a multi media element - I'm not certain that the playing of one can be connected to the not playing of another. Have you tried any other video outputs such as MP4? 

Kristine Coyle

We're using IE11, and I don't see an option to add a Flash plugin directly.  I tried changing the video outputs to MP4 with the same result.  I've had periodic issues with some 3rd party courses not loading properly until they included some type of applet since we have no cross-domain solution installed.  Not sure if it's related, since in those circumstances the course failed to load at all.  Could that be an issue here?

Ashley Terwilliger-Pollard

Hi Kristine,

Did you look to see what Flash version your IE11 browser is using? You can visit Adobe's site to help you determine that or even using a site like supportdetails.com will gather all the information in terms of browser and Flash version. I'm not sure about the applet or the 3rd party courses - butI'd defer to your LMS team if there was a need for a cross domain solution. 

Kristine Coyle

Hi Ashley,

I've checked the following:

  • We're using the most current Flash Player on our computers
  • Adobe Flash Player is the most recent version in IE11
  • Shockwave ActiveX Control is updated
  • ActiveX filtering has been disabled

I appreciate all of your help so far, but I have no idea what else to try, and Success Factors has no additional help.  Any other ideas?

Ashley Terwilliger-Pollard

Hi Kristine,

I'm unfortunately out of ideas as well - you mentioned another applet for a course that wasn't created in Articulate? Although it's not something I can offer support for as a 3rd party option you may want to investigate if that is an option for use in this course. Also, if playing the videos as they are embedded into the course perhaps instead you could link to them as web objects or hyperlinks to open in a new browser window.