Video (MP4) file in Engage cut off at 57 seconds

Jul 20, 2011

Good afternoon,

I planned to create a Process Engage interaction showing a series of 4 videos ranging from 45 seconds to 2 minutes long.  But when I import any of them, they are automatically clipped to 57 seconds long. 

I originally thought I was running into a frame limit from Flash (8:53) that was mentioned in another post here in the forums, but even the first file gets truncated.

Is there any way around this?


Jenny N

5 Replies
Brian Batt

Hi Jenny,

Thanks for the clarification.  MP4's should actually not exhibit this type of issue.  However, there might be a codec problem that Premiere Pro v5 is introducing into the mix that is the root cause.

I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.

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