Videos in Engage '13 (Update 2) Not as Sharp as Previous Versions
Jul 09, 2014
By
Mark Barry
I have an Engage FAQ interaction with several MP4 videos. On my previous version of Presenter/Engage, the videos were clear (not perfect, but fairly clear). When I upgraded this FAQ to Engage '13 (Update 2), the videos have become "fuzzy" - almost to the point of being unusable. I have the video set to the highest quality (9) when I publish (along with resizing the browser to the "optimal" size and locking the player at optimal size), but the videos are still fuzzy. I even tried recreating the FAQ from scratch with Engage '13, and the videos did not improve.
Do you know of anything I can try to make the MP4 videos as clear on Engage '13 as they were in the previous version of Engage?
Thanks!
1 Reply
Hi Mark and welcome to E-Learning Heroes!
Would you be able to share your .intr file and the video that you are referencing? If you cannot share it here in the forums, would you be able to share it here in support? If so, please reference this forum thread.
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