The thing is, I'm not upgrading an old project. It's a brand new PPT template (PowerPoint 2016) that when I attempt to insert an Engage Interaction, gives me the error "Your Articulate Presenter project cannot be upgraded to the new Presenter '13 file format". I've tried reinstalling to no avail. My laptop was just upgraded from Windows 8 to Windows 10. Is that an issue? I didn't see anything in the search, but I suppose I could have missed it. Please help!!
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I was about to open a case for you with our Support team, and saw you were already working with Ryan and it's resolved! Happy to hear that.
I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
I am having the same issue on 2 different powerpoints. I have not changed anything on my computer in years. I see many of these posts and then it ends with "I see you have a case", but I never see the resolution. That would really come in handy so I do not have to go through the same case.
Thank you for reaching out and for providing your insights here! Great call on opening a Support Case as well. I see that José provided some additional steps to resolving your issue. If the new installation didn't seem to work, I would reccommend re-connecting with José so we can continue to troubleshoot further!
Please let us know if you have any questions! We are happy to help!
5 Replies
Hi Doug,
Have you started by taking a look at the steps outlined here?
I would also suggest repairing Studio '13 so that you have a fresh install on your Windows 10 machine too. Those steps are outlined here.
Thanks. Yes I did a repair. No change. The thing is, it shouldn’t be trying to upgrade anything. This is a brand new project.
Doug Morrow
Training Specialist
Calero
o: +1 (585) 383-6831 m: +1 (585) 953-3521
www.calero.com
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Turn Communications Data Into Actionable Insight
CONFIDENTIALITY NOTICE: This e-mail transmission and any attachments to it is information belonging to the sender and is intended only for the use of the individual or entity named above and the privilege and the privileges are not waived by virtue of having been sent by e-mail. If you have received this transmission in error, please immediately notify the sender by return e-mail and delete the original transmission and its attachments without reading or saving in any manner.
Hi Doug,
I was about to open a case for you with our Support team, and saw you were already working with Ryan and it's resolved! Happy to hear that.
I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
I am having the same issue on 2 different powerpoints. I have not changed anything on my computer in years. I see many of these posts and then it ends with "I see you have a case", but I never see the resolution. That would really come in handy so I do not have to go through the same case.
Hey Malissa,
Thank you for reaching out and for providing your insights here! Great call on opening a Support Case as well. I see that José provided some additional steps to resolving your issue. If the new installation didn't seem to work, I would reccommend re-connecting with José so we can continue to troubleshoot further!
Please let us know if you have any questions! We are happy to help!
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