Add users in Articulate Online


I added a bulk of users in Articulate Online and all received an email with their login details (generated password). The strange thing was that only half of them were able to login and view the content - the other half were denied access. When I checked the user list in Articulate Online, the people that were denied access were not registered as users, but they received an email with login details. What went wrong?


7 Replies
Ulrika Holtenäs

Hi Leslie,

I actually never used any Excel file to import my 70 users, I had them all lined up in a Word file with commas between the email addresses. These were then copied into the "Add User" box in Artiuclate Online.

Half of them were unable to login, even though an email with login details had been sent to them. Any idea?