AO Not Tracking Mobile Users
Our team recently noticed mobile users aren't being tracked in Articulate Online for modules created in Storyline 3. This has been reported for android and iOs devices and isn't sporadic - it seems to impact every mobile user.
We publish these courses as HTML5 and do not use the Articulate Mobile Player. It's our understanding AO tracks content regardless if Flash, AMP, or HTML5 output.
My suspicion is the course isn't being 'closed' properly on the device, but we've had an on-going issue with the Exit trigger not working in HTML5. Therefore, the browser can't be closed upon completion of the content.
Is there a known issue for this? Any further ideas for troubleshooting or a workaround?