AO User Test Scores--is it possible to manually override a result?

I've been told by Dave Mozealous that it's possible for a user to have taken a test designed as "submit all," pass the test, see the custom certificate we've added, click finish, and have the connection glitch so that the results don't report to the database. I have a user that this happened to today.  I don't see that AO has any mechanism for the administrator to override the "incomplete" and add the score to the database, or to the user's profile.  Am I missing something,  or is this not a feature? This is a feature in every other LMS I've used.

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