AOL: error in user's score


I'm using AOL for a client's project.

The course has a final assessment with passing score 80%.

The following user (Richiello) is reported as imcomplete with score 0% (see image below) while the detail of his answers for the 10 questions is 70% - 7 right answers and 3 wrong answers (see attached pdf file).

How is this possible?

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