I seem to be having trouble with content on Articulate Online. I am getting the loading icon and then the player loads and thats it. No content is displayed at all.
I have tried clearing the cache and browsing history reloading the page and re publishing the Storyline2 content . Sometimes the content loads, then next time no content at all.
This is happening in Chrome, Firefox IE10 and IE8 on Win XP Win7 and OSX
None of that helps. Like with John, it's every browser. It does work on iPad with the mobile client.
Normally , I'd spend the morning screwing with it, but we are getting complaints. So whatever it is, it's not browser based. I have other courses published with Storyline 2, update 4 that are working fine. I submitted a trouble ticket.
All seems to be working ok now, however, I did remove the settings for having a Chromeless player and then republished and it seems to have settled down.
If you are running with a Chromeless player, you could try that
Did you get a resolution to your issues? I've been working with support and getting assistance with this type of issue as well for about 2 weeks now, but I'm also still receiving complaints from users and am trying to figure out the issues.
John, What is Chromeless player? Maybe that's something I should look into? Did it help?
Thanks Ashley, I looked through the chromeless player details; I don't think that's my problem, but did it help others who weren't able to get their content to load and run consistently?
I let support know I'm still experiencing the issues. Just thought I would check the message boards for possible solutions while I'm waiting for a response, since I have participants trying to get through a course who are unable to do so.
I'm not sure that did it, or simply republishing rolled the dice and found a spot where it's not misfiring. When it was still busted, mine worked on iPad, and it worked on other LMS systems.
16 Replies
Hi John! Would you be able to share the project file that you are working with?
If you cannot share it here, please share privately here.
Hi Leslie
file and a link to the Articulate Online url has been submitted.
Thanks for your help
John
Thanks for sharing John! Looks like our John has popped in and is currently assisting you :)
Was this resolved yet? We're having the exact same issue, but only on one course.
Republishing it with "Allow offline viewing" enabled seemed to help, but then it blew up again this morning. Both iterations of this course.
Hi Pat! I popped in to check on John's case and he is still working with our team.
Have you tried to clear your browser's cache to see if this alleviates the issue?
None of that helps. Like with John, it's every browser. It does work on iPad with the mobile client.
Normally , I'd spend the morning screwing with it, but we are getting complaints. So whatever it is, it's not browser based. I have other courses published with Storyline 2, update 4 that are working fine. I submitted a trouble ticket.
It also loads and runs fine in my browser when published as a CD, locally on my HDD.
All seems to be working ok now, however, I did remove the settings for having a Chromeless player and then republished and it seems to have settled down.
If you are running with a Chromeless player, you could try that
John
Thanks Pat for mentioning that you are working with support.
I'm not using chromeless, sadly.
John and Pat,
Did you get a resolution to your issues? I've been working with support and getting assistance with this type of issue as well for about 2 weeks now, but I'm also still receiving complaints from users and am trying to figure out the issues.
John, What is Chromeless player? Maybe that's something I should look into? Did it help?
Thanks!
Hi Rachel,
The chromeless player information is detailed here.
Also, I know you mentioned you're working with support as well, so please let them know that your users are still experiencing issues.
Thanks Ashley, I looked through the chromeless player details; I don't think that's my problem, but did it help others who weren't able to get their content to load and run consistently?
I let support know I'm still experiencing the issues. Just thought I would check the message boards for possible solutions while I'm waiting for a response, since I have participants trying to get through a course who are unable to do so.
Thanks again!
Hi Rachel,
It seems that it helped John in this thread, but since I didn't see his course or anything else associated with it I can't claim that as the reason.
I see you're working with Victor, and shared some new information with him so that he could take a deeper look.
I upgraded flash for IE and republished.
I'm not sure that did it, or simply republishing rolled the dice and found a spot where it's not misfiring. When it was still busted, mine worked on iPad, and it worked on other LMS systems.
My case is still open and they're working on it.
Thanks Pat for coming back in to update us.