Articulate Online content not playing

Hi

I seem to be having trouble with content on Articulate Online. I am getting the loading icon and then the player loads and thats it. No content is displayed at all.

I have tried clearing the cache and browsing history reloading the page and re publishing the Storyline2 content . Sometimes the content loads, then next time no content at all.

This is happening in Chrome, Firefox IE10 and IE8 on Win XP Win7 and OSX

Flash version is 16,0,0,235

Help

 

 

16 Replies
Pat Haney

None of that helps. Like with John, it's every browser. It does work on iPad with the mobile client.

Normally , I'd spend the morning screwing with it, but we are getting complaints. So whatever it is, it's not browser based. I have other courses published with Storyline 2, update 4 that are working fine. I submitted a trouble ticket.

Rachel Drysdale

John and Pat,

Did you get a resolution to your issues? I've been working with support and getting assistance with this type of issue as well for about 2 weeks now, but I'm also still receiving complaints from users and am trying to figure out the issues.

John, What is Chromeless player? Maybe that's something I should look into? Did it help?

Thanks!

Rachel Drysdale

Thanks Ashley, I looked through the chromeless player details; I don't think that's my problem, but did it help others who weren't able to get their content to load and run consistently?

I let support know I'm still experiencing the issues. Just thought I would check the message boards for possible solutions while I'm waiting for a response, since I have participants trying to get through a course who are unable to do so.

Thanks again!