Articulate Online Guestbook Custom HTML - Broken

We have been using Articulate Online to host Storyline programs for years now, and have been using the built in Guestbook page to capture user info. We have always been able to add custom HTML in the Guestbook setup to display images on the registration page, but for some reason that HTML functionality no longer works, it just displays the HTML <img> tags as plain text on the page. 

Here is a link to one of our programs as an example: https://achievainc.articulate-online.com/6152478065

I have tested the <img> tag on other HTML websites, and it is functional, so it seems the issue lies with Articulate Online's handling of the custom HTML.

Any help would be appreciated! We rely on these Guestbook HTML images to provide high quality registration pages for our clients' modules.

Thanks,

Ryan Puck

1 Reply
Leslie McKerchie

Hi Ryan,

It sounds like you may have used the Articulate Online API to add and create this code and this is not something supported by Articulate.

However, since you mentioned that it worked previously and something may have changed, I opened up a support case so that you can work directly with one of our support engineers.

You should be hearing from someone soon via e-mail.