Articulate Online Limitations
We have a Premium license of Articulate Online and are beginning to add users and groups. Over the next few months we plan to scale beyond the 500 user accounts. While I recognize this is supported, I’m more concerned about the management of all the users, groups, and content given the limitations I’m currently seeing in your interface.
We set up a group entitled “XYZ Company” then add 100 users (employees) of XYZ Company to that group (in order to give them access to specific training content). After three months (the period they pay us to access the content), we want to remove their access to the content (so they can’t see it anymore) and remove their accounts (so we’re not paying Articulate for excess users and can free up the accounts for other clients).
While I can find the content and change permission so the group can’t access it (this is easy), removing users is extremely labor intensive. I have to find each user in an alphabetical list and then delete them one at a time. Once we have 5,000 users (which we fully expect within a year), how do I find these 100 users easily? It would be hugely tedious and the possibility of messing up enormous (deleting the wrong account, missing a user, etc.).
I was really hoping I could simply go in and delete a group and thus delete all the users within it. I see this as a deal breaker. Or alternatively, import a list of users to be REMOVED from the system (since that's how we imported the large list).
What am I missing? Does moving to the API model solve this?