Articulate Online not displaying user activity
We are testing the 30 day trial of Articulate Online and today set up 8 users and invited them to take a certification assessment (authored in Storyline 360) and published to Articulate Online. I was onsite to monitor user experiences, as this was the first time using AO to which we are considering subscribing.
Articulate online worked perfectly for one user! After that, I watched people access the link in their email, take the certification test, and close the browser completely. All performed the steps correctly. Several hours later, their attempts or results do not display in Articulate Online.
I have followed link below and none of these apply, as I verified users were following the proper protocols and exiting the browser, and also confirmed there was no loss of internet access at the time the tests were taken.
What other issues might be at play? Can Articulate Online users in the community weigh in on its ability to track users consistently -- is our issue a typical one? I have some real concerns about AO based on this first experience.