Articulate online: slow response times
Is anyone experiencing problems caused by slow response times when accessing presentations and quizzes hosted by Articulate Online on an ongoing basis? - including:
- slides in presentations and quizzes freezing;
- very slow download speeds for attachments; and
- problems accessing the AOL site and resources hosted by the AOL site from 3 am to 7 am (GMT) every Sunday.
My internet access speeds are supposed to be 20 Mbps (download) and 6 Mbps (upload) and these speeds enable me to download 20MB files from other web sites in less than 1 minute and access learning resources from other LMS sites without any problems.
However, it seems that the Articulate Online is very slow at most times and extremely slow at some times. This is causing problems for me (as the author and administrator of the learning resources) and my users (who are contacting me 24/7 advising me of problems accessing resources).
This issue is not a recent or random event i.e. this problem is ongoing.
Does anyone know whether the Articulate Online site is supposed to operate at a certain speed? and, if so, whether the site adheres to this speed standard?
Any feedback would be appreciated.