Emails not being sent to users via Mass upload


I have been using the import template to upload users to Articulate Online. These are being added to Articulate without any issues, but the users are not receiving the welcome email.  I have also added one or two users manually and they receive  the  welcome email. with their login detials.  It lands in their inbox and not in their SPAM folder. 

Am I missing something with the template. 


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