Finish button not working, scores not reporting back to Articulate

We use articulate online and our courses have a quizmaker quiz at the very end of the module. When you click on the finish button, after you take the quiz, it does nothing. Just sits there as if you never clicked on it. This is causing my usage not to show up in my reports. I have the finish button set up to close the window when clicked but again, it just does nothing. If i close the window by clicking on the X at the top of the page, my completion status is not reported back to my Articulate online. Someone please help!

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