Groups, Individuals and Content

Once in a while, I have assigned individuals to a group and the group to content. Then I will find out that the person doesn't have access. I go back to make sure it is set up properly (and it is); yet they are not checked in the individual people list. So, I end up having to select the individuals individually. Most of the time, the group/content assignment works properly. Why would it not work occasionally?

1 Reply
Christine Hendrickson

Hi there Beverley,

In all honesty, it's difficult to know why it would act that way, without seeing it. I would recommend clearing your browser cache (regularly, if possible), just to make sure that the updates you're making are always taking place. 

If you continue to have trouble, we may need to look at testing the Articulate Online account, to see if this is specific with the site, account, or user accounts. 

Let us know if you run into this again.

Thanks!