"incomplete" vs "neutral" in an Articulate Online report?

Hi all,

I have a Story on Articulate Online that is set to report "complete/incomplete" results based on a two question quizbank with a 10% pass threshold - so if you answer either question correctly, you pass. Reviewing my Progress Report, most users are passing fine, but there are a few who are listed as either "incomplete" or "neutral." I assume the "incomplete" haven't attempted the quiz, but what does "neutral" mean in this instance?

Thanks,

~A

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