"Neutral" status on Articulate Online

In a course created on Storyline 360, I switched the Reporting and Tracking Options from number of slides viewed to complete using a course trigger, and I now have a number of users reporting as "Neutral" on Articulate Online.

The guidance suggests that this happens if I am tracking a quiz, but I have not chosen this tracking option.  My course has a couple of quizzes in them, but these are not intended to be pass or fail.

What do I need to do to make it so that the course is simply tracked on pressing the Complete button?

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