We are providing an e-learning initiative to a pharma company that will be deployed in stages over 3 weeks.
Each week, 2 modules are posted for the sales force to participate in.
The day after each deployment, I run a couple of reports and pretty them up to send to the national sales manager.
More than once, a sales rep has called me complaining that they are about to take a course and notice that their previous modules show 0% and/or never accessed even though they have successfully completed them.
When I check the reports that I generated the week prior, the rep shows completion (100%, 120/120 slides, 2 hrs 47 min activity) but when I look at the rep's activity report online now, it does in fact show that this rep never took the previous modules, etc.
This is a national sales force and these calls are becoming more frequent.
Any guess as to why the history of some of the users is dropping off?