Unable to connect to the server
We have a course created in Storyline, published to Articulate Online, and played back through the Mobile Player on the iPad. The course makes extensive use of videos. We have tested the course on multiple iPads in several countries and everything works as expected. However we have one client in New Zealand who is unable to run the course.
In their case, the course will launch and the first slides of audio, graphics and text all work, but when they attempt to advance to the first slide containing video they get an "Unable to connect to the server" message. Tapping the Retry button brings the message back , and tapping the Cancel button closes the program. They report that they are connected to the internet and have had this occur on several different devices.