Don't worry about the spelling - I've seen much worse :)
I'm not familiar with that error and I've only been able to find two discussions that are somewhat related to the error(s) you're seeing. I'm not entirely sure the suggestions provided will help, but it might be a good idea to take a look.
It may help to check the Java version and ensure that the most recent version is being use. It may also help to test outside of the LMS. You could use SCORM Cloud - but you'll want to refer to this:
So, I've actually already looked at some of these threads but could find no resolution. The file has been tested in SCORM cloud as well as deployed on another LMS with no errors. On the client's LMS, this error has been illustrated on several work stations.
If that's the case, have you contacted the LMS for assistance? Sounds like it may be an issue with the JavaScript they have on their servers, or a restriction that may be in place.
Let me know if you hear anything from them, or find any other information.
Hmm - that is odd. Is there any difference between this course and the others they've used?
The thing I find odd, in addition to that, is that it works on another LMS without any problems. If it were an issue with say, a file not being included, I would think there would be problems on any LMS after uploading.
8 Replies
It'd be great if I could spell error!
Hi Phil,
Don't worry about the spelling - I've seen much worse :)
I'm not familiar with that error and I've only been able to find two discussions that are somewhat related to the error(s) you're seeing. I'm not entirely sure the suggestions provided will help, but it might be a good idea to take a look.
Window is stuck on player.html
Quizmakers freezes after the user passes the course (contains both errors)
It may help to check the Java version and ensure that the most recent version is being use. It may also help to test outside of the LMS. You could use SCORM Cloud - but you'll want to refer to this:
Articulate Support - Testing AICC content at SCORM Cloud
These are also listed in the other threads I linked to, but the articles here and here may also help clear up common LMS issues.
Let us know if you see any improvement.
Thanks, Phil!
So, I've actually already looked at some of these threads but could find no resolution. The file has been tested in SCORM cloud as well as deployed on another LMS with no errors. On the client's LMS, this error has been illustrated on several work stations.
-Phil
Hi Phil,
If that's the case, have you contacted the LMS for assistance? Sounds like it may be an issue with the JavaScript they have on their servers, or a restriction that may be in place.
Let me know if you hear anything from them, or find any other information.
Thanks!
What's odd, is they have 13 other identically published courses running on the LMS with no issues.
Hmm - that is odd. Is there any difference between this course and the others they've used?
The thing I find odd, in addition to that, is that it works on another LMS without any problems. If it were an issue with say, a file not being included, I would think there would be problems on any LMS after uploading.
No differences at all--at least not outwardly visible differences. I'm wondering if there is a subtle corruptions somewhere...
The thought had crossed my mind, but I admit I'm a little stuck on the fact that it's only impacting that particular LMS.
Looking past that.. I hope :)...
You could try this:
Articulate Support - Here's how to fix a corrupt PowerPoint file
I'm not certain that will have any affect on the presentation, but it might just help.
I also recommend changing the file name, path of the file and path of the output files before uploading.
Let me know how it goes!
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