4 Replies
Peter Anderson

Hi Mona and welcome to Heroes,

First, I would confirm that you have embedded the PDFs properly:

http://www.articulate.com/support/presenter09/kb/?p=1617

Then, please take a look at this troubleshooting article and see if it will help you resolve the issue:

http://www.articulate.com/support/presenter09/kb/?p=2244

Let me know if you need more help...

John Scudder

Hi Mona

{Edit: I just realised you said some people can download. This makes my answer irrelevant here. It might be useful to someone else though}

I have a client who moved their AP archive to a new server environment and, all of a sudden, the PDF attachments would no longer download (despite having had no such problem on their previous server). Anyway, the problem was spacing in the PDF filename. If I republished without spaces in the name, the attachments worked as they should.

Good luck..!!