Animations not appearing when attempting to sync

Hi Lynne,

Since this is your first time, you may want to check out the following tutorial on syncing animations:

Sync Animations

If you feel you're following the correct steps to syn your animations, please take a look at the following support articles:

Unable to sync animations if a slide has audio in both PowerPoint and Presenter

Sync Animations may not work if Adobe Presenter was installed first

Multiple attempts to Sync Animations may have unexpected results

If you still have trouble working with your animations, please make sure you're working with local presentation files.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

I hope this helps! Let me know if you're still unable to get this working.

Christine

Thanks Christine,

However, I do not think these fixes are addressing the issue. I have attached the file. If you look on slide 2 espeically there is no animations to sync even though there are many. Thoughts?

Hi Lynne,

Articulate Presenter only syncs to animations that are set to start "On Click".

Hope that helps...

Yep that was the problem. Does not seem very intutitive that way. Shame. To top it off Storyline does not offer some of the animations I am wanting to use. I will basically have to give up one thing or the other. Thanks everyone for your help.

Problem with Sync Animtaions:

Hi There,

I am currrently working on a CBT for one of my clients and have couple of animations to be synced with the audio which is imported into the PPT deck.

Now, when I try sync animations according to the transcript, the first animtion pops-up right at the moment the audio starts (it was supposed to be an "on-click" animation) and then other animations follow the transcript. Having said that, when I preview the slide, the animations do not appear to be timed as I had done while syncing them.

I tried to remove the animations present in the deck and then re-animated the contents and then tried to sync them. Still the problem persists. Can you please guide me on how to rectify it?

Thanks,

Ashwin Mekad

Hi Ashwin. Welcome to E-Learning Heroes!

If you haven't already, please be sure to review the following articles:

Unable to sync animations if a slide has audio in both PowerPoint and Presenter

Sync Animations may not work if Adobe Presenter was installed first

Multiple attempts to Sync Animations may have unexpected results

If you still have trouble with this, please make sure you're using animations that are supported in Presenter:

Articulate Support > Supported PowerPoint Animations

Are the animations you have on the content listed as supported in the article above? If so, we'd be happy to take a closer look and see what's happening with your project.

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks Ashwin!

Christine