Annotation doesn't display in preview or when published

May 16, 2011

I have created an annotation that works fine when I press the play button on the control panel.  I have saved and closed the annotation window.  When I preview the slide or look at the published version, the annotation does not show up.  If I go back to the slide and press the play button on the control panel, the annotation plays exactly as designed at the appropriate point in the narration.  I even changed the annotation once to see if that would work.........Still not showing.  I have watched the annotation of the wasp and the ladybug several times and I am still bugged.  HELP... I am sure there is some small step that I am overlooking.

Roy

8 Replies
Roy Larsen

Thanks for the suggestion, Brian.  I published as you suggested but still no annotation.  Any more possibilities? 

I tried putting an annotation on another slide just as a test and still no luck in seing the annotation when previewing or publishing.  It looks great when I play the annotation from the control panel so it is really disappointing when it doesn't work in the published version or in preview.

Roy

Brian Batt

Hi Roy,

Can you completely uninstall and reinstall the Flash Player by using the method below?

*******Please do the following in Internet Explorer. 

Uninstall your current version of the Flash Player. Follow the steps here: 

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 

Download the latest version of Flash: 

http://www.adobe.com/go/getflash

After that, restart your computer and try to replicate the issue.

If you still have problems, please go to your Control Panel and reinstall the Articulate software. 

If you have issues beyond that, please submit a support case to us:

http://www.articulate.com/support/contact/

This discussion is closed. You can start a new discussion or contact Articulate Support.