Annotation doesn't display in preview or when published
May 16, 2011
By
Roy Larsen
I have created an annotation that works fine when I press the play button on the control panel. I have saved and closed the annotation window. When I preview the slide or look at the published version, the annotation does not show up. If I go back to the slide and press the play button on the control panel, the annotation plays exactly as designed at the appropriate point in the narration. I even changed the annotation once to see if that would work.........Still not showing. I have watched the annotation of the wasp and the ladybug several times and I am still bugged. HELP... I am sure there is some small step that I am overlooking.
Roy
8 Replies
Hi Roy,
Can you try creating a new folder on your Desktop and publishing to that folder? Then, see if the annotation appears. It sounds like there's a browser caching issue that is causing your problem.
Thanks for the suggestion, Brian. I published as you suggested but still no annotation. Any more possibilities?
I tried putting an annotation on another slide just as a test and still no luck in seing the annotation when previewing or publishing. It looks great when I play the annotation from the control panel so it is really disappointing when it doesn't work in the published version or in preview.
Roy
Hi Roy,
Can you completely uninstall and reinstall the Flash Player by using the method below?
*******Please do the following in Internet Explorer.
Uninstall your current version of the Flash Player. Follow the steps here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
Download the latest version of Flash:
http://www.adobe.com/go/getflash
After that, restart your computer and try to replicate the issue.
If you still have problems, please go to your Control Panel and reinstall the Articulate software.
If you have issues beyond that, please submit a support case to us:
http://www.articulate.com/support/contact/
Hi,
I have the same problem. The annotations seem to work but as I want to preview them, nothing happens. Has anyone found a solution since the last post?
I'd like to know if the reinstallation of flash payer works because I'm not administrator of my laptop and I want to be sure before asking.
Benoît
I forgot to specify that it works very well with a common ppt slide. The problem I have is only with Engage interactions.
Benoît
Hi Benoit,
I'm not sure I'm understanding the issue correctly. Annotations cannot be made in Engage interactions. If an Engage interaction in your published presentation will not load during playback, please review this article for solutions.
That's what I thought! Impossible to annotate an Engage interaction.
Sorry, but I'm discovering the software.
Benoît
I made the same mistake benoit!
Still learning now
Sam
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