When I click "Add Annotation" (or Sync Animations), the proper screen loads and I can view all of the tools in the top ribbon. But when I go to add an arrow, spotlight, etc. nothing happens on the slide. Then when I publish the course the annotations are there in the published version; I just can't see them in the Add Annotation screen, which makes editing and creating them difficult.
I'm using Presenter 2013. My computer is 64 bit but I have the 32 bit version of Office installed.
This is the closest thing to my "issue" that I can find. I was only having problems with voice recordings saving after I updated to '13, but now, NONE of the tools will work for me after the Studio '13, Update 1. I can click on them and nothing happens. I cannot add an interaction, add a character, add voice, nothing. Is there a setting I need to change? I appreciate any and all help as I have three presentations sitting on the burner about to scorch. All kidding aside, they are all due this week. As it stands, I cannot record or add characters, flash or video in any of them.
6 Replies
Good Afternoon, Stephen.
This was a known issue in the original release of Studio '13, but we fixed it in Studio '13, Update 1. Have you installed the update?
Please let us know if the problem persists, and have a great day!
This is the closest thing to my "issue" that I can find. I was only having problems with voice recordings saving after I updated to '13, but now, NONE of the tools will work for me after the Studio '13, Update 1. I can click on them and nothing happens. I cannot add an interaction, add a character, add voice, nothing. Is there a setting I need to change? I appreciate any and all help as I have three presentations sitting on the burner about to scorch. All kidding aside, they are all due this week. As it stands, I cannot record or add characters, flash or video in any of them.
Brenda
Good Afternoon Brenda, and welcome to Heroes!
Please try this Knowledge Base Article first, and if that doesn't resolve the problem, please try this Knowledge Base Article next. Let us know if the problem persists, and have a great day!
Thank you so much!! I was able to get it to work after doing the steps multiple times. I appreciate everyone's help and support!
Great! Thanks for sharing your update Brenda
I was delayed in updating, but yes, after installing the update I'm now able to see the annotation tools. Thanks all.
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