AO Uploader error: HTTP status 407: Proxy Authentication Required
Aug 20, 2013
When user tried to publish from PPT, got a popup warning: Unknown error, Please check your URL and try again.
But in the event logs, it actually shows an "AO Uploader" error, Event#0, the event is:
The description for Event ID ( 0 ) in Source ( AO Uploader ) cannot be found. Either the component that raises this event is not installed on your local computer, or the installation is corrupted. You can install or repair the component on the local computer, or contact the component manufacturer for a newer version.
If the event was saved from another computer or forwarded from a remote computer, you might have to include display information with the events when saving them or when setting up the forwarding s The request failed with HTTP status 407: Proxy Authentication Required.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at AoUpload.Articulate.AoUpload.Storage.StorageWse.IsContentTypeAllowed(String contentType)
at Articulate.AoUpload.Upload.CanUploadFile(String filename, String& reason, String& helpLink).
We are using a proxy server and every connection needs an authentication, did anyone have the same issue? what's the workaround?
Thanks.
7 Replies
Hi Alfred,
I wanted to point you to this article, where it describes what you'll need to do if you're company is running a proxy server:
You should contact your IT department to determine what your proxy server address is and what port is being used. Then adjust the Proxy Settings in your Articulate software.
If you continue to be unable to publish your course through the Articulate screen, you could try a manual upload.
Hi, Ashley
Thank you for your feedback.
The default setting was to use the IE proxy setting but it failed. I tried to set the proxy server address/port manually but still wasn't lucky.
In the event log of that computer, I found the above error, means the AO Uploader was trying to connect to the URL but failed with Authentication.
When I tried to connect to the URL through IE, it works fine, means the proxy is not the problem, the problem is the AO Uploader can't be authenticated with the proxy.
Any suggestion?
Thanks
Update, after we took the authentication out from the proxy, the process went through smoothly. This proves the software (Articulate presenter add-in with ppt) can't pass the proxy authentication to the proxy server.
Can it be looked after? thanks
Hi Alfred,
Thanks for following back up with your troubleshooting steps. Would you be able to submit this as a Support case so that our team can take a further look? That will help us identify what's happening and log as a bug if needed.
Submitted a support case. Thanks Ashley.
Thanks Alfred - I see your case (# 00352160 for my reference) and will follow along. I see that you've been assigned to Rowie, who I'm sure you'll hear from shortly.
Hi Alfred,
I see that Rowie was able to help you out, and I saw that you submitted a feature request for the proxy server authentication. If you need anything else please let us know!
This discussion is closed. You can start a new discussion or contact Articulate Support.