Sorry you're running into trouble. It might be best if you start by taking a look at the steps in this article, but if you continue to receive the same error, I'd recommend contacting our support team and uploading your course files. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Having the same issue here. I have executed every step in the articles including uninstalling/reinstalling MS Office 2010, Articulate Studio '09 and Flash Player 11.4. I have developing and publishing modules on the same system for over a year with NO issues whatsoever. Now PowerPoint/Presenter is constantly crashing (freezing) every time I try to preview or publish from ANY project - new or from archive. I have found that if I open the Task Manager and select AP6.exe then click end process I am able preview the project (1) time but any further attempts will freeze everything up. Also, whenever I am able to preview any slides, they are all blank in preview mode.
I have submitted a ticket to support: Case #00297697 but have not heard back from them today. I am in the middle of a huge project with deadlines and I need some answers. Please advise!
I am unable to create any Engage interactions or quizzes because I get the following message whenever I click on the Quiz or Engage icon. Any suggestions? Thanks!My IT deaprtmnet cannot figure it out.
First, try to make sure that your presentation files and your quiz/interaction files are on your local hard drive.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed the files are all local, can you tell us if you receive any errors when you open the Engage interactions or Quizmaker quizzes outside of Presenter? In other words, try opening Engage on its own (not through the slide in PowerPoint) and see if you're able to open the interaction file within Engage.
Oh no! Let's get you fixed and up and running! What version of Powerpoint are you using? You'll want to make sure you're using one of the options detailed here. If everything else is working in Studio 360, and it's just the content library I'd also double check that you've allowed the network and endpoints as detailed here.
Let us know how things go after checking into those items and if you still need further help, please feel free to connect with our Support engineers!
8 Replies
Hi Bill, welcome to Heroes!
Sorry you're running into trouble. It might be best if you start by taking a look at the steps in this article, but if you continue to receive the same error, I'd recommend contacting our support team and uploading your course files. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Thanks!
Hi again, Bill. Looks like we've received your case and it has been escalated to Gren who will be contacting you shortly. Thanks!
Having the same issue here. I have executed every step in the articles including uninstalling/reinstalling MS Office 2010, Articulate Studio '09 and Flash Player 11.4. I have developing and publishing modules on the same system for over a year with NO issues whatsoever. Now PowerPoint/Presenter is constantly crashing (freezing) every time I try to preview or publish from ANY project - new or from archive. I have found that if I open the Task Manager and select AP6.exe then click end process I am able preview the project (1) time but any further attempts will freeze everything up. Also, whenever I am able to preview any slides, they are all blank in preview mode.
I have submitted a ticket to support: Case #00297697 but have not heard back from them today. I am in the middle of a huge project with deadlines and I need some answers. Please advise!
Hi Lance,
Really sorry for the delay in getting you a resolution. Jonathan is working on your case right now and he should be contacting you directly very soon.
Hello,
I am unable to create any Engage interactions or quizzes because I get the following message whenever I click on the Quiz or Engage icon. Any suggestions? Thanks!
My IT deaprtmnet cannot figure it out.
Welcome to E-Learning Heroes, Karina!
First, try to make sure that your presentation files and your quiz/interaction files are on your local hard drive.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed the files are all local, can you tell us if you receive any errors when you open the Engage interactions or Quizmaker quizzes outside of Presenter? In other words, try opening Engage on its own (not through the slide in PowerPoint) and see if you're able to open the interaction file within Engage.
Thanks and welcome again!
in articulate 360 I am having problem with presenter - in powerpoint cant access content library - says cant access presenter exe
Hi Grainne,
Oh no! Let's get you fixed and up and running! What version of Powerpoint are you using? You'll want to make sure you're using one of the options detailed here. If everything else is working in Studio 360, and it's just the content library I'd also double check that you've allowed the network and endpoints as detailed here.
Let us know how things go after checking into those items and if you still need further help, please feel free to connect with our Support engineers!
This discussion is closed. You can start a new discussion or contact Articulate Support.