AP6.exe - Application Error Nov 14, 2011 By CK Medved When attempting to publish my presentation, I am now receiving an error: The exception unknown software exception (0xc0000417) occurred in the application at location 0x0395425c. I checked for upgrades available and was shown no upgrades needed. Thoughts?
Peter Anderson Staff over 12 years ago11/14/11 at 9:49 am (UTC) Hi CK, If you are publishing and the publishing wizard becomes unresponsive please review the following article which outlines suggestions to resolve your issue: http://www.articulate.com/support/presenter09/kb/?p=497 If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see: http://www.articulate.com/support/presenter09/kb/?p=1182 Let me know if that's helpful...
CK Medved Author over 12 years ago11/14/11 at 10:15 am (UTC) Thanks Peter, Looks like it will be a long day. I can publish another file, just not this one. It failed on slide 2. I recreated slide 2 and now it failed on slide 7. I think I am back in business. Thanks again. CK
2 Replies
Hi CK,
http://www.articulate.com/support/presenter09/kb/?p=497
If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see:
http://www.articulate.com/support/presenter09/kb/?p=1182
Thanks Peter, Looks like it will be a long day.
I can publish another file, just not this one. It failed on slide 2. I recreated slide 2 and now it failed on slide 7. I think I am back in business.
Thanks again.
CK
This discussion is closed. You can start a new discussion or contact Articulate Support.