Are there any issues with running Aritculate on a W7 64 bit PC?

I recently purchased a Lenovo W520 ThinkPad Laptop running Windows 7 Professional with a 64 bit OS. I also have Office 2007 which runs in 32 bit mode. I need to install Articulate and need to know if it will run correctly on my PC with this configuration. Any pointers or war stories are appreciated.


19 Replies
Christina Co

Hi John,

Articulate Studio '09 is supported in both 32 bit and 64 bit versions of Windows 7. For more information, please see the links below:

Presenter '09:

Quizmaker '09:

Engage '09:

Video Encoder '09:

However, Presenter 5, Quizmaker 2 and Engage 1 are not supported in Windows 7.

Articulate also works with Office 2007 32-bit version.  You can check more details here:



Charity Dishon-Fischer

My "day job" issued a new laptop to me - it is a Lenovo T520, running Windows 7 and MS Office 2010.  I am having issues with the LicenseInstaller.exe failing during install.

I found this article:  However, I am not running on the drivers they listed.

Any other suggestions are greatly appreciated!


Peter Anderson

Hi Charity!

Which version of Office are you installing? Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:
Peter Anderson

Hi Charity, 

Sorry for the trouble. Would you mind submitting a case and explaining to our awesome support engineers the issue you're experiencing? You can do that here:

Please include the url to this thread as well as any other pertinent information that will be helpful to them. And feel free to leave your case number here so that I can follow it personally. Thanks!

Peter Anderson

Hey Patrick,

There's also a known issue with Comodo, if you're running that by any chance. If you install Articulate Studio ‘09 on a computer using Comodo Internet Security, you may find that none of the Articulate applications will launch, and you may encounter the following error:

"InstallLicense.exe has encountered a problem and needs to close."

You can correct this issue.  Here’s how: