Articulate '09 IE 11 Patch Update
Apr 04, 2014
By
Scott Jones
We recently ran the Articulate Update 10 (6.3.1402.0316) patch on all deployed content with some success. However, it seems like the patch does not fix all iterations of Articulate 09 published courses . Is the path specifically targeted to certain version of Articulate 09 courses only? we get a blank flash and the course does not launch the player. See the screen shot attached. In addition we do have older courses authored using Articulate 05 that need to be update as well, the patch does not work on these courses either. Any information would be extremely helpful.
3 Replies
Hi Scott!
The updater is specifically for Studio '09 and was to correct some LMS tracking issues with IE 10 and 11. Sounds like you may have some other issues going on.
If you would like to further explain and allow us to have a look, you are welcome to package your course and submit it to us.
Hi Leslie:
I am running the scan for Articulate 09 (IE 11). I see the scan results give you options if you want to update the files or not. How would I know which course files to update and which ones to de-select? Can you advise me on what to look for? I have 168 courses identified as "Need Update" and another large chunk showing up as "unrecognized".
Bob
Hi Bob!
All the courses showing under "These files need updating" is what I would recommend.
If you have any difficulty, you are welcome to work directly with our support team here.
This discussion is closed. You can start a new discussion or contact Articulate Support.