Articulate 13 cannot be upgraded

May 30, 2019

Can anyone advise me on this please?

I have just spent hours on a PowerPoint presentation, but when I click on the Articulate tab to add a quiz, I get this message below. I have looked at all my previous presentations and Articulate works OK on them.  Its probably something very simple but I cant think what.

 "Your Articulate Presenter project cannot be upgraded to the new Articulate Presenter '13 file format".


Thank you so much




3 Replies
Leslie McKerchie

Hi Mitch/Pam,

Thanks for reaching out and letting us know what you are running into with your project file.

Did you create this in a previous version of Presenter? We have some documentation here regarding this error, but this is an error I've not seen in a while.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Alexis Kennedy

I only have Articulate '13. I created a PowerPoint and added in audio, knowledge checks, and engage interactions. Two days' ago, I was able to review slides with audio, etc. It all looked great. Yesterday, I wasn't able to hear the audio. I rebooted my computer, then the error message came up: 'Articulate presenter project cannot be upgraded to articulate 13.' I ran a search, and found the troubleshooting link. I downloaded the software, twice, and ran the repair. I'm still getting this. Unfortunately, I cannot zip the file and send to you, as there is sensitive information within. Any ideas?

Ren Gomez

Hi Alexis,

It looks like you were able to download the latest version of Studio 13', is that correct?

I understand you'd also rather not share your file, but since it's the best way for us to demonstrate the problem and document a defect, we'd happily accept a project shared here privately if you change your mind. We'd also be happy to sign an NDA if requested!

This discussion is closed. You can start a new discussion or contact Articulate Support.