Articulate 13 presenter ribbon not working after accepting update
I was using the 30 dy trial version of Articulate 13 and everything was working fine. I purchased the product and registered it. The next time I launched powerpoint, a message displayed Update to this version is available. I looked at the details and it said there were bug fixes, so I accepted it. During the install an error message displayed saying Articulate is open do you want the system to close it? It was open since that is how this launched in the first place. Then the same message displayed for each of the Articulate Studio packages. I clicked OK but none of the others were open. When I launched powerpoint the next time the Articulate ribbon was missing. I closed it, rebooted and then the Articulate ribbon returned. But then it stopped working. Whatever I select from the Articulate ribbon just hangs. No message displays. Just nothing happens.
I went to options -Add-Ins - Manage and presenter was not listed as disabled. I tried unchecking - leaving the program - still doesn't list as disabled. I rechecked it and no change. Why am I having this ribbon problem? Please advise ASAP.
The trial period using Articulate 13 went so well I convinced my manager to go ahead and purchase the update for our entire team of training developers. Our team has had a lot of frustrations with Articulate 09. It seemed that Articulate 13 fixed several things. But this non functioning ribbon issue has been a nightmare in the past. I do not want to advise the team to proceed and put everyone into this state.The order has not been placed yet for the other 6 packages and So i need to get this resolved or i will have to advise them to hold off on the purchase.