Articulate 13 presenter ribbon not working after accepting update

I was using the 30 dy trial version of Articulate 13 and everything was working fine. I purchased the product and registered it. The next time I launched powerpoint, a message displayed Update to this version is available. I looked at the details and it said there were bug fixes, so I accepted it. During the install an error  message displayed saying Articulate is open do you want the system to close it? It was open since that is how this launched in the first place. Then the same message displayed for each of the Articulate Studio packages. I clicked OK but none of the others were open. When I launched powerpoint the next time the Articulate ribbon was missing. I closed it, rebooted and then the Articulate ribbon returned. But then it stopped working. Whatever I select from the Articulate ribbon just hangs. No message displays. Just nothing happens.

I went to options -Add-Ins - Manage and presenter was not listed as disabled. I tried unchecking - leaving the program - still doesn't list as disabled. I rechecked it and no change. Why am I having this ribbon problem? Please advise ASAP.

The trial period using Articulate 13 went so well I convinced my manager to go ahead and  purchase the update for our entire team of training developers. Our team has had a lot of frustrations with Articulate 09. It seemed that Articulate 13 fixed several things. But this non functioning ribbon issue has been a nightmare in the past. I do not want to advise the team to proceed and put everyone into this state.The order has not been placed yet for the other 6 packages and  So i need to get this resolved or i will have to advise them to hold off on the purchase.

6 Replies
Alicia Spillman

I went to Control Panel- Program and features and selected uninstall for Articulate Studio 13. I selected the option to reinstall/repair.

When I reloaded powerpoint a different strange message appeared with a graphic image below are the details. After receiving the message I clicked OK it said there were  no updates at this time. But the ribbon still didn't work. I exited the program again and this time when it opened it gave me the option to continue the 30 day trial with 30 days left. I opted to register the package. All the registration info was still there. Now it seems to be working again. So it is resolved I think. I guess reinstall is the answer and then openning it a couple of times?

Maybe you can shed some light on what happened.

The details to the error message ( accidently deleted) are as follows:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   at Articulate.Licensing.af10_Introduction.OnPaint(PaintEventArgs e)
   at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer, Boolean disposeEventArgs)
   at System.Windows.Forms.Control.WmPaint(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.UserControl.WndProc(Message& m)
   at Articulate.Windows.Forms.BaseUserControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5472 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Articulate.Runtime
    Assembly Version: 4.1.1311.520
    Win32 Version: 4.1.1311.520
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Runtime.DLL
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Articulate
    Assembly Version: 4.1.1311.520
    Win32 Version: 4.1.1311.520
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.DLL
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Articulate.Drawing
    Assembly Version: 4.1.1311.520
    Win32 Version: 4.1.1311.520
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Drawing.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5468 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5476 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5476 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
qjfiawln
    Assembly Version: 4.1.1311.520
    Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Articulate.Windows.Forms
    Assembly Version: 4.1.1311.520
    Win32 Version: 4.1.1311.520
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Windows.Forms.DLL
----------------------------------------
Articulate.Web
    Assembly Version: 4.1.1311.520
    Win32 Version: 4.1.1311.520
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Web.DLL
----------------------------------------
Articulate.Resources
    Assembly Version: 4.1.1311.520
    Win32 Version: 4.1.1311.520
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Resources.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:


   

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Ashley Terwilliger

Hi Alicia,

Sorry to hear about the difficulty you experienced with the update, but thanks for letting us know that everything is working correctly now. It looks like you followed the steps here for when your Articulate ribbon isn't working, and then the additional steps here which you may need to follow all of to fix the issue - the last being the repair and reinstall that you completed. As to why it happened, I would suspect it started when Presenter was still open and you were downloading and conducting the update. 

Berthe van Kesteren

Hi Ashley,

I would also like to work with the Articulate ribbon in Powerpoint so I tried to follow these steps. But at my computer there is no Articulate Presenter IPC Handler I can click on, like what is shown in your picture below. I tried to click on the button "Add.." but I don't know where I can find that Articulate Presenter IPC Handler. 

Can you help me so I can also work with that Articulate ribbon in Powerpoint? Or is this Articulate ribbon not available for me in Powerpoint because I am working with the trial version of Articulate 360?