Articulate 360 freezing computer after publishing a Studio 360 presentation

I should add that these presentations are being updated to the new Studio 360 format (successfully) and then republished.  It's after that it completely freezes my computer.  

Hi Mary,

I'm sorry to hear about the freezing of your computer - not fun nor an easy way to work! Can you connect with our Support engineers so that they can gather a bit more information about your system and set up? 

I just submitted one.  Thanks!

Awesome thanks for that update Mary  - and i see you're working with Ryan! I'll follow along.

Hi Mary,

I just checked in on your case and I saw in addition to getting started with a trial of Articulate 360 that Ryan also shared the following information with you:

Since you are also publishing directly to a network drive, it can also cause erratic behavior to Presenter 360. When creating, editing, and publishing Articulate Presenter 360 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. Once you are done publishing your file and you have successfully zipped the folder, you can move the resulting zipped folder to your network drive. 

With the issue that you that you are experiencing with the quizzes using the default template after ugprading your presentation, I haven't experienced that yet and so far we haven't received any case regarding this concern. It is really hard to say what could have caused this. It is possible that 1 factor that can contribute to this issue occuring is because the file is saved on the network drive. I would recommend that you move the files to your C: Drive and then upgrade the file and see if the issue will persist. 

Please feel free to let Ryan and/or I know if you need additional assistance.

Huh, I actually just had the same problem, my computer hasn't frozen like this for a long time.   I had to unplug all my peripherals and try rebooting, finally had to do it in safe mode, then it worked, then I rebooted and everything was back again.  I'll need to keep an eye on this.

Correlation
Causation

Not sure, but thanks for the input it is one heck of a coincidence that this happened to me an hour ago upon publication of my first presenter file after installation of the new 360 product.

I just did it a second time (republished the file) and the problem did NOT happen. So maybe just coincidence. Worth watching anyway.

Thanks Jim and please keep us posted. You'll also want to confirm that you're still publishing locally and if you run into errors again it would be worth going through the repair. 

I am using Storline 360 and it freezes up alot during saves, or if I am updating Master slides, or moving from one slide to the next. 

Hi Helena,

Oh no, I'm sorry that you're running into issues with Storyline freezing.  This discussion started with Presenter - but a lot of the same troubleshooting steps hold true (publishing and saving locally, repairing Storyline, etc.) 

Have you gone through those steps already? If so, and you're still having trouble let's get a support case started for you! You can reach out to our team here.

Hey Helena - Just wanted to link your similar conversation here where you have reached out to the support team.