Articulate 5.4 some menu options not working

Jun 19, 2013

I am using Articulate 5.4.

It was working fine till a few days back.

Now, a few of the Articulate menu options are not working (Import audio, Sync, Edit audio). I click and wait but nothing happens. The rest of the options are working as usual.

Would appreciate quick help - have some deliverables and Articulate stopped working at the wrong-est of time. :(

Thanks,

Ruchi

4 Replies

Ruchi Raina
Author

almost 11 years ago06/19/13 at 4:30 am (UTC)

And Quizmaker 2 is also not working. Opens a blank screen. (attached).

Christine Hendrickson
Staff

almost 11 years ago06/19/13 at 7:07 am (UTC)

Hi Ruchi,

First, please make sure that you're working with local Presenter and Quizmaker files:

Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

For Presenter, it sounds like the menu options aren't responding when you click on them, correct? Nothing happens?

It might be best to reinstall, if that's the case. If the issue persists, please go ahead and contact our support team:

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks!