Articulate and Video Cloud services

Mar 22, 2012

Our L&D department uses Brighcove as a video cloud service.  We are having trouble with playback; however, this is only being encountered on some machines.  The video either does not display at all or if it displays, playback is choppy; it starts and stops frequently.  I am not able to re-create the issue on any of my machines; however, my machines are upgrades of what is available for use in the field.  The videos play beautifully on the machines I have access to. 

With all of that said, is this an issue of Articulate processing the web link, the video cloud service, or the actual machine being used (RAM or media capacity)?

Please help! 

2 Replies

This discussion is closed. You can start a new discussion or contact Articulate Support.