Articulate.com web site will not display

Jul 01, 2015

We have several users who are using Presenter '13 and are now unable to access the www. articulate.com web site unless they use another workstation without the Presenter software. Ping tests on workstations with software reveal 127.0.0.1 as the web address. Anyone know the fix for this?

8 Replies
Ben Esser

We are currently using IE9. I am accessing this website from a workstation that does not have the studio software installed. Google Chrome also did not work.

Ben Esser, Deskside Technician
Covance | Stefanini Deskside Support
310 Swamp Bridge Road
Denver, PA 17517
Office: 717.335.7020
Mobile: 717.644.3007

Ashley Terwilliger-Pollard

Thanks Ben - and you're able to confirm that accessing other websites outside the Articulate domain work normally? I can share this with our web team to see if they have any additional thoughts, but it's not something I can replicate on my own set up with IE, Chrome and Studio '13 and Storyline 1/2 installed. 

Also - just an fyi, replying via email included your signature here. You're welcome to edit the post to update it if you'd like. 

Justin Grenier

Good Afternoon, Ben.

At present, the IP Address of www.articulate.com is 199.27.76.175.  If your network is incorrectly redirecting this domain to 127.0.0.1, this indicates that a change has been made to either (1) your C:\Windows\System32\drivers\etc\hosts file or (2) your proxy server to force this redirect.  I would recommend checking with your Network Administrator to see if you can determine why this is happening.

Please let us know if you need anything else, and have a great day!

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