Articulate Engage - Trial Mode Notice

May 31, 2011

I found a post in the old Articulate forum that is identical to my issue. That post can be viewed here: http://www.articulate.com/forums/articulate-engage/17809-articulate-engage-trial-mode-notice.html

Was there ever a resolution to this case?

Some of our clients have on occassion reported an error message while viewing several of our courses, the message is:

"This interaction was created with a trial version of Articulate Engage. ... Not Legal for Distribution."

We only build courses with licensed software - never used a trial. We have Articulate Studio 09. We can't replicate the issue and it happens infrequently, but it does crop up on occassion. It's embarrassing and creates additional work or cause for justification that we can't explain. What is the fix?

Any help is greatly appreciated. Thanks.

4 Replies

Brian Batt
Staff

almost 13 years ago05/31/11 at 12:40 pm (UTC)

Hi JB and welcome to the Heroes,

With Studio '09, we removed all of the trial watermarks. So, you'll want to make sure that the content is published with the latest '09 software.

If they continue to have issues, have them send a screenshot to us and we'll see what we can do.

JB ...
Author

almost 13 years ago05/31/11 at 12:45 pm (UTC)

Thank you for the quick response, Brian. I will see if I can get a screenshot to forward.

Paul Smit

over 12 years ago08/29/11 at 5:02 am (UTC)

Hi guys!

I've just encountered the same message that JB mentions above. I haven't heard anything from the client about it, but it's causing some issues for me.

A while ago, I ran the trial version of '09 on my new pc while wrapping up things on my old machine. I then moved the license for '09 across from old to new. I published a course during the trial stage, which might explain why I'm getting the message at the front of the engage component of it. However, I've sinced tried the following with out any luck:

Republishing everything using the licensed version.
Resaving the engage file as a new file and reinserting it into presenter
Emptying my browser's cache.

I'd really like to avoid having to rebuild the engage file from scratch. Does anyone have other suggestions?

Paul

Brian Batt
Staff

over 12 years ago08/29/11 at 12:34 pm (UTC)

Hi Paul,

Would you mind submitting a support case so that we can take a closer look at the issue?

http://www.articulate.com/support/contact/

Articulate Engage - Trial Mode Notice

4 Replies

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